Issue Summary
Users have reported crashes with the following error details when logging in to the Citrix environment. This issue occurs a few minutes after logging in and affects both the LoadGen Studio and the LoadGen Agent.
Error Details
Faulting application name: WFICA32.EXE, version: 24.3.0.67, time stamp: 0x6644f52d
Faulting module name: WFICA32.EXE, version: 24.3.0.67, time stamp: 0x6644f52d
Exception code: 0xc0000005
Fault offset: 0x001bf22f
Faulting process id: 0x14dc
Faulting application start time: 0x01daceab1454a969
Faulting application path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
Faulting module path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
Report Id: 489255a3-c9aa-4e21-baba-a8b5092ff67d
Faulting package full name:
Faulting package-relative application ID:
Description of the Issue
The issue arises during the login process in the Citrix environment, causing the WFICA32.EXE application to crash within a few minutes. This problem impacts the LoadGen Studio and the LoadGen Agent when using the LoadGen Citrix Enhanced profile.
Recommended Solution
To resolve this issue, follow the steps below:
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Update Citrix Workspace App:
- Current Workaround: Use the Citrix Workspace App version 2311.1, which has been verified to mitigate the crash issue.
- Future Solution: Wait for the new Citrix release (24.5.10.2) which includes a fix for this bug.
Steps to Implement
-
Download Citrix Workspace App 2311.1:
- Navigate to the Citrix download page and download version 2311.1.
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Install Citrix Workspace App:
- Follow the installation instructions provided by Citrix to install the Workspace App on your system.
-
Verify Installation:
- Ensure that the new version is correctly installed and running by checking the version number in the Citrix Workspace App settings.
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Monitor for Issues:
- After installation, log in to the Citrix environment and monitor for any crashes. If the issue persists, wait for the upcoming release of 24.5.10.2 from Citrix.
Additional Notes
- If you are still experiencing issues after updating to version 2311.1, don't hesitate to get in touch with LoadGen support for further assistance.
- Keep an eye on Citrix release notes and updates for version 24.5.10.2 to ensure you receive the bug fix in future updates.
By following these steps, you should be able to resolve the WFICA32.EXE crash issue and maintain a stable Citrix environment for your LoadGen activities.