SessionSight: Visitors

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SessionSight: Visitors

Overview

Use this page to browse and filter visitor profiles tracked by SessionSight. A visitor is the identity-level record SessionSight builds by stitching together a person's sessions on a tracked container, so you can look at a person's overall behavior instead of one visit at a time. The page solves the problem of finding the specific person, segment, or campaign audience you need out of everyone SessionSight has recorded.

Visitors depends on a container that is already tracking traffic, set up on Configuration: SessionSight: SessionSight; without a configured and reachable datasource, the list and summary cards cannot load, as the connection error in this capture shows. From here you move on to a single visitor's profile, to Session Replay for their last session, or to Funnels and Attribution for deeper conversion and campaign analysis.

This page itself lets you scope results by tenant and container, restrict them to a date range, and narrow them further by country, conversion status, engagement score, browser, OS, device, and UTM campaign tags. You can also search directly for one visitor by identity, sort the list, and page through results.

Key concepts

  • Visitor - An identity-level profile that SessionSight builds by stitching together one person's sessions on a tracked container, rather than a single visit. (related: SessionSight: Replay)
  • Container - The tracked web application or property whose visitor data this page displays; each container has its own set of visitors. (related: Configuration: SessionSight: SessionSight)
  • Converted - Whether a visitor completed a defined conversion goal during their tracked sessions. (related: SessionSight: Funnels)
  • UTM Source / Medium / Campaign - Campaign tracking tags captured from the link a visitor arrived on, identifying where the traffic came from and which marketing campaign drove it. (related: SessionSight: Attribution)
  • Engagement - A numeric score reflecting how actively a visitor interacted with the tracked container's pages and events. (related: SessionSight: Dashboard)

When to use it

  • You need to find a specific person's visitor profile by email or contact ID before reviewing their behavior.
  • You want to see which visitors converted in a given period to prioritize follow-up.
  • You are investigating a behavior pattern and need to narrow visitors by Browser, OS, Device, or Country.
  • You are evaluating a marketing campaign and want to see the visitors a specific UTM Source, Medium, or Campaign drove.
  • You want to replay a particular visitor's most recent session after spotting them in the list.

Before you begin

  • A container must already be tracking visitors; set this up on Configuration: SessionSight: SessionSight.
  • SessionSight must be licensed for your account, otherwise the page loads with no tenant, container, or visitor data.
  • The reporting datasource configured for the selected container must be reachable, or the list fails to load as shown in this capture.
  • You need to know the Tenant and Container you want to inspect before the list reflects the right environment.

Common workflows

Find a specific visitor by identity

Persona: Support or marketing operator investigating one customer

  1. Select the Tenant and Container that match the environment you want to inspect.
    • Expect: The page scopes subsequent searches and filters to that tenant and container pair.
  2. Enter the visitor's email address or contact ID in the Find by identity box and submit it.
    • Expect: You are taken directly to that visitor's profile instead of the filtered Visitors table.

Verify: You land on the matching visitor's own profile rather than the list, confirming the identity search found the right person.

Measure the visitors a marketing campaign drove

Persona: Marketing or analytics operator reviewing a campaign

  1. Enter the campaign's tags in UTM Source, UTM Medium, and UTM Campaign.
    • Expect: The filter fields capture the campaign tags you want to match.
  2. Select Apply.
    • Expect: SessionSight reloads the visitor list and summary cards scoped to visitors whose recorded UTM tags match the values you entered.
  3. Review the reloaded list and the Converted and Avg Engagement summary cards.
    • Expect: You see how many visitors that campaign brought in and how engaged they were.

Verify: The visitor count and KPI cards reflect only visitors tagged with the campaign filters you set; clearing the UTM fields and reapplying removes that narrowing.

Recover from a failed visitor list load

Persona: Any operator who opens Visitors and sees the datasource connection error

  1. Select Retry in the error panel.
    • Expect: SessionSight attempts to reload the visitor list and summary cards from the configured reporting datasource.
  2. If the error persists, open Configuration: SessionSight: SessionSight to confirm the container's datasource connection is configured and reachable.
    • Expect: You can check whether the container's datasource connection is set up correctly, which addresses the root cause of the failed load.

Verify: The error panel is replaced by the visitor list and summary KPI cards (Total Visitors, Converted, Conversion Rate, Avg Engagement, Avg Sessions, Countries); if the error still appears, the datasource problem has not been resolved.

Steps

Step 1

Open the Visitors page from the SessionSight section of the navigation menu.

Expected result: The filter bar loads, showing Tenant, Container, Date Range, and the advanced filters, but the visitor list and summary cards do not render; an error panel reports that SessionSight cannot reach its reporting datasource, with a Retry link.

Opening Visitors is the starting point for finding and filtering the visitor profiles SessionSight has tracked.

  • The Retry link re-attempts the data load without changing any filter values. SessionSight: Visitors - step 1

Field reference

Field Purpose Format / Validation Required Default
Find by identity Looks up one visitor by email address or contact ID. Submitting takes you directly to that visitor's profile instead of filtering the table, so use it when you already know who you're looking for rather than when browsing a segment. free text (email address or contact ID) No -
Tenant Scopes the page to one account. Choose the tenant that owns the container you want to inspect before picking a container. dropdown, single select No LoadGen B.V. (loadgen-main)
Container Scopes the page to one tracked web application under the selected tenant. Switch containers to inspect a different site's visitors. dropdown, single select No Production Web App
Date Range Sets how far back to look for visitor activity. Shorter windows (1h, 4h, 8h) narrow results to very recent activity when investigating something happening now; longer windows (24h, 7d) surface broader trends across more visitors. quick-select toggle group No 24h
Country Filters the list to visitors from one country. Leave it blank to include visitors from every country. free text, country code or name No -
Converted Filters by conversion status. The default All includes every visitor regardless of conversion; choosing another value narrows the list to only visitors who did, or did not, complete a tracked conversion. dropdown No All
Min Engagement Excludes visitors whose engagement score falls below the number you enter. Raise it to focus on the most active visitors; leave it at 0.0 to include everyone. decimal number No 0.0
Browser Filters the list to visitors using a specific browser. Use it to check whether a pattern is limited to one browser. free text No -
OS Filters the list to visitors on a specific operating system. Use it to isolate platform-specific behavior. free text No -
Device Filters the list to visitors on a specific device type. Use it to compare, for example, desktop versus mobile behavior. free text No -
UTM Source Filters to visitors whose session was tagged with a specific campaign source. Combine with UTM Medium and UTM Campaign to isolate one marketing campaign. free text No -
UTM Medium Filters to visitors tagged with a specific campaign medium, narrowing results within a UTM Source. free text No -
UTM Campaign Filters to visitors tagged with a specific named campaign, to measure the visitors one campaign drove. free text No -
Sort By Controls the order of the visitor list. The default sorts the most recently seen visitors first; choosing another option changes which visitors appear at the top of the page. dropdown No Last Seen (newest)

Controls reference

Date range quick-select (1h / 4h / 8h / 24h / 7d)

Sets the Date Range filter to a fixed look-back window ending now. The selected button switches to the filled active style.

When to use: Use a short window (1h, 4h, 8h) to investigate something happening now, and a longer window (24h, 7d) to review broader trends.

Side effects: Mutating: changes the Date Range value and, once applied, changes which visitors and summary figures are returned.

Apply

Submits the current values of every filter field and reloads the page.

When to use: Use after changing one or more filters to refresh the visitor list and summary cards with the new criteria.

Side effects: Mutating: triggers a new data load that replaces the current list, KPI cards, and pagination.

Clear

Resets every filter field to its default value, including Date Range back to 24h.

When to use: Use when you want to start a fresh, unfiltered search instead of adjusting individual fields.

Side effects: Mutating: reloads the unfiltered visitor list and summary cards.

Retry

When to use: Use after a Failed to load visitors error, once the underlying connection or configuration problem may be fixed.

Side effects: Triggers a new network request; on success it replaces the error panel with the list and KPI cards.

Open (visitor row action)

Opens the detail view for that specific visitor once the list has loaded.

When to use: Use when you want to inspect one visitor's full profile instead of the aggregate list.

Side effects: Read-only: navigates away from Visitors; does not change any filter or data.

Replay (visitor row action)

Opens the recording of that visitor's most recent session in Session Replay.

When to use: Use to watch what a visitor did in their last session after finding them in the filtered list.

Side effects: Read-only: navigates to the replay page for that session; does not modify the visitor list.

Previous / Next

Moves the visitor list one page backward or forward through the full result set.

When to use: Use once a filtered search returns more visitors than fit on a single page.

Side effects: Read-only: changes which page of results is displayed; does not change the active filters.

Clear Filters

Resets the active filters when a search returns no matching visitors.

When to use: Use from the No Visitors Found state to broaden a search that returned zero results.

Side effects: Mutating: clears filter values and reloads a broader visitor list.

Navigates to the SessionSight configuration page to set up or review the container's tracking setup.

When to use: Use when Visitors shows no data because no container is tracking visitors yet.

Side effects: Read-only with respect to this page; takes you to a different page to make configuration changes there.

Verify the result

When Visitors loads successfully, the filter bar sits above a row of summary cards (Total Visitors, Converted, Conversion Rate, Avg Engagement, Avg Sessions, Countries) and a table listing the visitors matching your current filters. Selecting Apply after changing a filter should update both the summary cards and the table to reflect only the matching visitors. If instead you see the Failed to load visitors error panel shown in this capture, the problem is a connection or configuration issue with the reporting datasource, not an empty result. Check that your Tenant and Container selection points to a container with a working datasource connection before assuming no visitors exist.

Troubleshooting

  • Symptom: The page shows Failed to load visitors: SessionSight cannot reach its reporting datasource instead of the list and KPI cards. Fix: Select Retry; if it fails again, confirm the container's datasource connection on Configuration: SessionSight: SessionSight.
  • Symptom: No visitors appear after selecting Apply. Fix: Select Clear Filters to rule out an overly narrow combination (for example Country, a UTM field, or Min Engagement) before assuming there is no data.
  • Symptom: Entering a value in Find by identity does not filter the table. Fix: This field looks up and opens one visitor's profile rather than filtering the list; use Country, Browser, OS, Device, or UTM fields plus Apply to filter the table instead.
  • Symptom: Min Engagement excludes visitors you expect to see. Fix: Lower the value or clear it; the field only keeps visitors whose score is at or above the number entered.
  • Symptom: Sort By shows a truncated value such as Last Seen (newe... Fix: Open the dropdown to see and choose the full sort option; this is a display width issue, not a missing value.
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