Service Levels: Status pages
Overview
Use this page to create and manage public status pages. A status page is a page you publish anonymously at a URL built from a slug (/status-pages/{slug}) so customers can check the health of selected services without logging into the platform. It solves the problem of fielding repeated status inquiries during incidents or maintenance by giving you one external facing page to update instead of answering individual customer messages.
Status pages draw on the services you have already defined in Configuration: Service Levels: Services; you choose which of those services to include when you create or edit a page. Once a page exists, the Manage action on it opens Incidents & maintenance, where you record events that show up against those services on the live page. The resulting public URL is what you share externally, separate from any internal Service Levels dashboard.
On this page itself you can review every status page you have defined, see which services and publish state each one has, create a new page, edit or delete an existing one, preview how a page looks publicly, and open incident management for a specific page.
Key concepts
- Status page - A public page that publishes the health of selected services anonymously at a URL built from the page's slug, without requiring the viewer to log in. (related: Configuration: Service Levels: Services)
- Slug - The URL-friendly identifier you set for a status page; it becomes the final path segment of the public URL (/status-pages/{slug}).
- Published - A setting that controls whether a status page is live at its public URL; an unpublished page stays in this list but is not served externally.
- Visibility - A setting on the status page that controls who is allowed to see it. (related: Service Levels: Access Control)
- Incidents & maintenance - The panel opened by the Manage action on a status page, where you record ongoing incidents or scheduled maintenance that the public page displays against its services. (related: Service Levels: Operations)
When to use it
- You need to give customers a single public URL to check service health during an incident.
- You are setting up service-level communication for a new customer-facing product or portal.
- You want to record a planned maintenance window that customers can see without contacting support.
- You are updating branding (logo, color) on an existing public status page.
- You need to confirm which services are currently exposed on a public page before a customer review.
Before you begin
- At least one service must exist; create services under Configuration: Service Levels: Services before you can attach them to a status page.
- You need permission to manage Service Levels status pages; permissions are granted under Operations: Permissions.
- If you plan to brand the page, have a logo URL and a brand hex color ready before you open New status page.
Common workflows
Create and publish a status page
Persona: Service Levels administrator
- Select New status page in the toolbar.
- Expect: A form opens with empty Title, Slug, Published, Logo URL, Brand color, Visibility, and Services included fields.
- Enter a Title and a Slug, then add the services this page should report on under Services included, optionally grouping them (for example svc.lg.fulmar) if you want related services displayed together.
- Expect: The Slug value sets the page's public path, and each selected service appears in the Services included list.
- Turn on Published, then select Save page.
- Expect: The dialog closes and a new row for this page appears in the table with the title in Page, the chosen services in Services, and the publish state in State.
Verify: The new row is visible in the status pages table, and selecting Preview on it opens the public page at its slug-based URL showing the included services.
Delete a status page you no longer need
Persona: Service Levels administrator
- Select Delete in the Actions column for the page you want to remove.
- Expect: A confirmation dialog opens warning that deleting the page's public URL cannot be undone.
- Confirm the deletion in the dialog.
- Expect: The dialog closes and the page's row disappears from the table; if it was the only page, the table shows No status pages configured. again.
Verify: The deleted page's public URL no longer serves the page, and it no longer appears in the status pages table.
Steps
Step 1
Open Status pages under Service Levels.
Expected result: The page loads with an empty status pages table and the message No status pages configured. because no status pages have been created yet.
This is the starting point before you create your first public status page.
- The table columns are Page, Services, State, and Actions.
- The empty-state message No status pages configured. appears in place of table rows.
Step 2
Select Refresh.
Expected result: The table reloads; the toolbar's Refresh and New status page buttons are visible, and the table still shows No status pages configured. because no page has been created yet.
Refreshing confirms the list is up to date before you create the first status page.
- The toolbar now shows Refresh and New status page.
- The table still displays No status pages configured. until you create a page.
Field reference
| Field | Purpose | Format / Validation | Required | Default |
|---|---|---|---|---|
| Title | The display name shown on the public status page and in this table's Page column; use a customer-facing name since it is visible externally. | Free text | Yes | - |
| Slug | Sets the path segment of the public URL (/status-pages/{slug}); choose a short, URL-safe value since customers see it in the address they visit. | Free text, URL-safe | Yes | - |
| Published | Turns the public page on or off; turn it on to make it reachable at its public URL, or leave it off while you keep working on the page privately. | Toggle | No | - |
| Logo URL | Link to an externally hosted logo image shown on the public page header; leave it blank to show no logo. | URL | No | - |
| Brand color | Sets the accent color used on the public page; use your own brand's hex color so the page matches your other customer-facing material. | Hex color code | No | - |
| Visibility | Controls who can access the published page; set it according to how widely you want the status information shared. | Selection | No | - |
| Services included (optional group per service) | Choose which services from Configuration: Service Levels: Services appear on the page, and optionally assign each one a group label so related services are displayed together on the public page. | Multi-select with an optional group text value per selection | No | - |
Column reference
| Column | What it shows | How to read it |
|---|---|---|
| Page | Identifies the status page by its title. | Shows the Title you set for the status page. |
| Services | Lists which services are attached to the status page. | Shows the services included on that status page; check Configuration: Service Levels: Services if a service seems missing. |
| State | Shows the current publish state of the page. | Reflects the Published setting you chose when creating or editing the page. |
| Actions | Row-level buttons for managing that status page. | Use Manage to open incidents and maintenance, Edit to change the page's settings, or Delete to remove it permanently. |
Controls reference
Refresh
Reloads the status pages table from the server.
When to use: Use it after creating, editing, or deleting a status page, or whenever you want to confirm the list is current.
Side effects: Read-only; it does not change any status page data.
New status page
Opens a form to define a status page: Title, Slug, Published, Logo URL, Brand color, Visibility, and Services included.
When to use: Use it when you need a new public page to communicate the health of a set of services.
Side effects: Opening the form does not save anything; the page is only created once you select Save page.
Manage
Opens the Incidents & maintenance panel for that status page.
When to use: Use it to record an ongoing incident or scheduled maintenance that should appear on the public page for that page's services.
Side effects: Opens a related panel; it does not itself change the status page's Title, Slug, or other settings.
Edit
Opens the same form as New status page, pre-filled with that page's current settings.
When to use: Use it to change the title, slug, branding, visibility, published state, or included services of an existing page.
Side effects: Changes are only applied once you select Save page in the dialog.
Delete
Opens a confirmation dialog warning that deleting the page cannot be undone.
When to use: Use it to permanently remove a status page you no longer need.
Side effects: Mutating: confirming the dialog permanently removes the status page and its public URL stops serving.
Cancel
Closes the current create, edit, or delete confirmation dialog without applying changes.
When to use: Use it when you opened New status page, Edit, or Delete by mistake, or changed your mind.
Side effects: Read-only; discards any unsaved input in the dialog.
Save page
Persists the Title, Slug, Published, Logo URL, Brand color, Visibility, and Services included values from the dialog.
When to use: Use it once the form fields are filled in, to create a new status page or apply edits to an existing one.
Side effects: Mutating: creates or updates the status page's row in the table and closes the dialog.
Preview
Opens the status page's public URL so you can see how it looks.
When to use: Use it before or after publishing to confirm the logo, brand color, title, and included services display as expected.
Side effects: Read-only; does not change the page.
Verify the result
A status page you created appears as a row in the table, with its title under Page, its attached services under Services, and its publish state under State. Selecting Preview on that row opens the public URL built from its slug, showing the title, branding, and included services without requiring a login. If the row does not appear after selecting Save page, select Refresh; if it still does not appear, reopen the page and confirm the required Title and Slug fields were filled in. If the public URL does not show the page, check that Published is turned on for that row.
Troubleshooting
- Symptom: The dialog will not close when you select Save page. Fix: Confirm both required fields, Title and Slug, are filled in; they are marked with an asterisk and the page cannot save without them.
- Symptom: The table still shows No status pages configured. after you expect a new page to appear. Fix: Select Refresh to reload the table; if it still does not appear, reopen New status page and confirm you selected Save page rather than Cancel.
- Symptom: The public URL at /status-pages/{slug} does not show the page you created. Fix: Open that row's Edit action and confirm Published is turned on; unpublished pages are not served at the public URL.
- Symptom: You selected Delete by mistake. Fix: Select Cancel in the confirmation dialog; once you confirm the deletion it cannot be undone, as the dialog warns.
- Symptom: Selecting Manage on a row shows no incidents or maintenance to report against. Fix: Confirm the status page has services attached under Services included; incidents are tied to the services you selected when creating or editing the page.
Related articles
- Prerequisite: Configuration: Service Levels: Services - status pages publish the health of services you define there
- Next step: Service Levels: Operations - the row-level Manage action opens incidents and maintenance for that status page
- See also: Service Levels: Health - overall service health that status pages summarize publicly
- See also: Service Levels: Access Control - controls who can view or manage service level pages, related to the Visibility setting