Troubleshooting Citrix Login Issues via NetScaler

If a LoadGen Agent reports that it could not connect to Citrix using the current login script, follow these steps:

1. Enable Debug Logging Refer to our guide: Enable Debug Logging and analyze the NetScaler logon sequence. This will help identify whether authentication or resource enumeration fails.
2. Check the screenshots If one of the screenshots shows you the Detect Workspace, follow the below steps, otherwise contact LoadGen support.

3. Check StoreFront Advanced Settings On the StoreFront server, go to: StoreFront Console → Store → Advanced Settings and disable the checkbox: Enable Citrix Workspace Launcher

This prevents redirection to Workspace App detection, which can interfere with automated login flows.

Validate Resource Access

• Ensure that the Application Name matches exactly (case-sensitive).
• Confirm that the test user has permission to launch the resource.

A failed connection indicates networking/firewall issues between the LoadGen Agent and the LoadGen Platform.