Citrix StoreFront: The server did not return a token

In case you receive the error The server did not return a token. You need to check the following: Double-check if you added the correct user account, password, and domain by testing if you can see Published Applications when you log in to the Citrix StoreFront environment, using a browser. Make sure you use the NetBIOS Domain name in the test users tab (i.e., use LOADGEN instead of LOADGEN.LOCAL): 

#### Example: An example of a valid user domain would be: LOADGEN

Also, make sure to enable HTTP Basic in the StoreFront store.

Web API authentication failed

Please make sure HTTP Basic is enabled in the StoreFront store.

2026-05-29 09:35:02,609 - DEBUG - {05240} AuthenticateWebApiExplicitForms: ExplicitForms auth did not return Result=success
2026-05-29 09:35:02,609 - DEBUG - {05240} RetrieveResourcesWebApi: Web API authentication failed
2026-05-29 09:35:02,609 - DEBUG - {05240} RetrieveResources: Web API authentication failed
Was this article helpful?
0 out of 0 found this helpful