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  1. LoadGen
  2. Troubleshooting

Troubleshooting

Common Issues

  • Troubleshooting Index
  • Missing session data or not responding LoadGen Director during a test

Error Messages

  • Citrix StoreFront: The server did not ask for any authentication
  • Citrix StoreFront: The server did not return a token
  • Citrix Virtual Apps and Desktops 7 2109 not allowing to connect to the LoadGen Add-in Virtual channel

Logs & Diagnostics

  • Enable debug logging

Contact Support

  • Contact LoadGen Support
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