Troubleshooting Index
This page provides a categorized index of common issues and their solutions across LoadGen products.
Citrix Issues
| Issue | Article |
|---|---|
| Session stuck with logon errors | Citrix Load and Performance test or End-to-End Monitoring Session is stuck with logon errors |
| XenAppExecuter has encountered a problem | Citrix sessions are not started, XenAppExecuter has encountered a problem |
| Unsupported function message | Citrix Sessions keeps giving message Unsupported function |
| Session initializing forever | Second, and following Citrix Sessions keeps giving message Initializing or Connected |
| White screen in front of session | Citrix: White screen Connected in front of actual session |
| Virtual channel connection issue | Citrix Virtual Apps and Desktops 7 2109 not allowing to connect to the LoadGen Add-in Virtual channel |
| Citrix Enhanced error | Citrix Enhanced Client error while connecting |
| wfica crash (Workspace App 24.03-24.05) | Citrix Workspace App 24.03 - 24.05 wfica crash when using LoadGen Citrix Enhanced profile |
| Login issues via NetScaler | Troubleshooting Citrix Login Issues via NetScaler |
Microsoft Remote Desktop Issues
| Issue | Article |
|---|---|
| MSRDC not launching | LoadGen Studio is not launching Microsoft Remote Desktop Client (MSRDC) |
Omnissa (VMware) Horizon Issues
LoadGen Director Issues
| Issue | Article |
|---|---|
| Director appears hung during session launch | LoadGen Director appears hung during Azure Virtual Desktop / Omnissa Horizon Session Launch |
| Missing session data | Missing session data or not responding LoadGen Director during a test |
| Test hangs at "All users have been initiated" | When running a test, the test seem to hang at "All users have been initiated" |
| SQL Server connection issues | Resolving SQL Server Connection issues between the LoadGen Director and SQL Server |
| LoadGen could not load configuration | Resolving the “LoadGen could not load configuration for LoadBots” error |
| Can't run test after update | Known Issue: Can't run a test after update to LoadGen 5.0.0.3594 |
| Results tables outside the dbo schema, Analyzer cannot open another user's results | LoadGen Director and Analyzer: test results tables created outside the dbo schema cannot be opened by other users |
LoadGen Agent Issues
| Issue | Article |
|---|---|
| Agent version check failed | Run test results in a LoadGen Agent version check did not succeed |
| Parameter incorrect during install | The parameter is incorrect while installing the LoadGen Agent |
| Can't run test with more than one vUser | You can't run a test with more than one vUser per LoadGen Agent |
| Firefox NS_BINDING_ABORTED error | WebTesting: NS_BINDING_ABORTED Error in Firefox on Linux Agents |
LoadGen Studio Issues
| Issue | Article |
|---|---|
| Compile errors found in flow | Compile errors found in flow |
| Offset in clicking controls | Offset in clicking controls, images, or pixels after a validation |
| Studio starts with error message | LoadGen Studio starts with the error message "The following problems were found while checking the requirements for the LoadGen framework" |
Performance Counter Issues
| Issue | Article |
|---|---|
| Failure to retrieve counters after reboot | Failure to retrieve Performance Counters after reboot of LoadGen Agents or System under Tests servers |
| SUT performance counter error | Retrieving System Under Test - Performance Counters results in an Error |
Installation Issues
| Issue | Article |
|---|---|
| Program Files folder not found | Installing LoadGen Agent or Add-in error: Program Files folder could not be found |
Related Resources
- Enable debug logging - Capture detailed logs for troubleshooting
- Contact LoadGen Support - Get help from LoadGen support team